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COVID-19 information

Guidance on symptoms and how to book a test

Latest advice from Department for Education (26.03.2020):


Letter to children and young people from the Secretary of State for Education

The Secretary of State for Education has today written to children and young people to recognise the impact of the disruption they have faced over the past year and to thank them for their resilience. He outlines his continued commitment to supporting children and young people to recover from the disruption now that they have returned to school and college. The letter also highlights the importance of coronavirus (COVID-19) testing and the vital role this plays in helping to prevent the virus spreading.

The letter is published on the DfE media blog and on DfE’s TwitterFacebook and Instagram.


Testing and contact tracing in schools and colleges over the Easter holidays

Following the success of the asymptomatic testing programme on the return to school and college, it is vital to keep testing at home throughout the Easter holidays and into the summer term. Staff and students should:

  • continue to test twice a week at home (all those who are able to)
  • report positive, negative or void results using the report a COVID-19 rapid lateral flow test result portal
  • test before returning to school or college for the summer term, either the night before, or morning of, the first day back to find and isolate any positive cases

We need to ask schools and further education providers to continue with contact tracing over the Easter holidays.

For the purposes of contact tracing staff, students, parents and carers need only inform the education setting of a positive case if the symptoms develop within 2 days of being in their education setting or they have tested positive with a lateral flow device (LFD) test (and will subsequently need to book a confirmatory PCR test). You are asked to assist in identifying close contacts and advising self-isolation, as the individual may have been infectious whilst in their education setting. If symptoms develop after 2 days, they do not need to inform the setting.

Where pupils, students or staff test positive for coronavirus (COVID-19) during the holidays using an LFD test more than 2 days since being in an education setting, they will only need to inform their education setting if they will still be self-isolating when settings return. Staff, students, parents and carers should follow contact tracing instructions provided by NHS Test and Trace.


Department for Education coronavirus (COVID-19) helpline

The Department for Education coronavirus (COVID-19) helpline and the PHE Advice Service (option 1) is available to answer any questions you have about coronavirus (COVID-19) relating to education settings and children’s social care.

Phone: 0800 046 8687

Opening hours:

Monday to Friday from 8am to 6pm
Saturday and Sunday from 10am to 6pm

Please listen carefully to all of the available options before selecting the most appropriate option for your nursery, school, college or university.



Hertfordshire help for those affected by Coronavirus

Do not do these things when self isolating